Privacy Policy
Bedfords are dedicated to protecting and respecting your privacy and data to be transparent about how we handle your personal data, and to comply with our legal and regulatory responsibilities.
This privacy policy will explain how we use your personal data we may collect when you visit our website and when you use one of our services.
If, after reading this privacy policy, you still have any questions, please contact us by using one of the contact methods listed in the 'About us' section at the end of this policy, and we will be more than happy to help you.
The reason for collecting your personal data
To enable us to provide and to keep you informed about our services. Each service we supply has different information requirements. Therefore, the data we require and what it is used for will differ. The services we provide include mailing list database for applicants, market appraisals, marketing properties, and sales progression. We also use your data where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Personal data we will collect
Bedfords will collect and hold the following data from you:
Personal data you give us. This data will be collected by the following methods, from forms you fill out on our website, www.bedfords.co.uk, other websites such as rightmove and onthemarket, or by contacting us via phone, email or otherwise. The information that we hold may include name, address, email address, telephone number, forms of ID, proof of address, photographs, usage data, financial data, your preferences in receiving marketing from us and our third parties and your communication preferences. We may also receive data from 3rd parties who assist with the provision of our services, including Land Registry and legal advisers.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Who sees your personal data
Any or all Bedfords' employees may see your personal data depending on the context in which it is provided to us.
On occasions we may share your data with third parties; this will be to enable us to work in your best interests or supply your data to enable the third party to provide a service to you. Listed below are the third parties that we may supply your data to:
- Our Software suppliers, including Reapit
- Website providers, including Weblinks
- Identity checking companies, including Credas
- Photography and EPC providers, including Fullaspect, Niche, Francis Ambler Photography
- Various lawyers to enable any purchase/sale transaction to proceed
- Board-erecting companies, including Agency Express
- Emarketing services, including Brief Your Market
- Our Mayfair office
- Various surveying companies including Esurv, Brown and Co.
If you give us false or inaccurate data, or we suspect/identify fraud, this will be recorded and possibly passed to organisations involved in crime and fraud prevention.
We have to comply with any laws, regulations and codes of practice, or if we receive a valid request from a competent authority, we would have to forward your data.
We endeavour to ensure that the third parties that we deal with treat our clients' personal data with the same controls that we apply ourselves.
How long do we keep your data?
The length of time we keep your data depends on the working relationship we have with you. This is called Lawful Basis. Below is outlined the Lawful Basis we hold data under and the length of time it is retained.- Legal obligation - There is a legal requirement for all information relating to any sale or purchase of a property to be retained for up to 14 years, and any Anti-Money Laundering ID to be retained for 5 years.
- Contract - where we have given professional advice, both verbally and in correspondence. We will keep this data for up to 14 years, to enable us to give you the best possible service.
- Legitimate interest - if you have requested to be put on our mailing list. This information will be retained for up to 14 years.
- Consent - this is consent for contacting you about other services, such as magazines etc.
Maintaining the data we hold for you
Bedfords will try to give you control over the data we receive from you. If you would like to amend any of the data we hold for you, please contact us via [email protected].
You can request details of the data we hold about you, or carry out any of your data rights, which include your right of access, erasure, restriction of processing, or objection by emailing [email protected].
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
How Bedfords keep your data secure
We take the issue of the security of your data seriously.
We have taken reasonable steps to protect the data you give us, by implemented technology and security policies, rules and measures that will enable us to do this. We also regularly update and train our staff on the proper use of this data.
Whilst we take these steps to protect your data, we can never guarantee this as 100% secure. Please be aware that we will not be liable for any breach of security unless we have been negligent.
Cookie policy
See view our cookie policy, please click here.
How to lodge a complaint with the Information Commissioner's Office (ICO)
If you have a complaint on how we use/store your data, please contact us - our contact information is at the bottom of this policy. Alternatively, you have the right to lodge a formal complaint with the ICO.
Alterations to our privacy policy
Any alterations will be posted on this page, and may be notified to you via email, if appropriate.
About us
Please contact us either in writing or email, addressing the correspondence to Compliance
15 Guildhall Street
Bury St Edmunds
Suffolk
IP33 1QD
[email protected]
145 High Street
Aldeburgh
Suffolk
IP15 5AN
[email protected]
The Bower House
Burnham Market
Norfolk
PE31 8HF
[email protected]
